Privacy Policy

Effective date: 5 September 2025

Subsec Ltd (“Subsec”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who we are

Subsec Ltd is a UK company providing data quality and analytics software. Our platform runs in your own cloud environment, while our user interface and billing services are hosted by Subsec.

2. Information we collect

  • Account details: name, email address, company name.
  • Usage data: information about your use of the Subsec UI, including queries, billing events, and activity logs.
  • Technical data: IP address, browser type, operating system (for security and performance monitoring).

We do not access or process your datasets. All customer data remains in your own cloud environment.

3. How we use your information

  • To create and manage your Subsec account.
  • To provide billing, usage tracking, and support.
  • To improve and secure our services.
  • To comply with legal obligations.

4. Legal basis for processing

We process your personal data under:

  • Contractual necessity (to provide services you request).
  • Legitimate interests (to improve our platform).
  • Legal obligations (compliance with UK/EU law).

5. Sharing your data

We do not sell or rent your personal data. We may share limited information with service providers (cloud hosting, billing) or legal authorities if required by law.

6. International transfers

Your personal information may be processed outside the UK. Where this happens, we ensure adequate safeguards are in place (e.g. standard contractual clauses).

7. Data retention

We keep personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Your rights (UK & EU GDPR)

You have the right to access, correct, delete, or export your personal data. You may also object to processing. To exercise these rights, contact us at privacy@subsec.ai.

9. Contact us

Email us at privacy@subsec.ai. You may also contact the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.